Repair Request

No Water

If your issue is that you do not have water, the first thing to do is to check that your water meter has not been turned off.

Next, check whether other people in the street are affected to eliminate whether your local water authority is working in your area. If it just your property that is affected, turn on a number of taps and see if your water meter ticks over.

If the meter is ticking over, but there is no flow, then it is likely there is a blockage on the property side of the meter. If the meter is not ticking over it is most likely a blockage at the water authority. In both cases you should contact your Better Homes and Gardens® Real Estate property manager to organise these works for you.

No Hot Water

First check:

  • Is your water supply working?
    If you have cold water, but no hot water, you should first check your hot water heater to see if it is working.
  • Check your hot water usage and power plan
    If you have ‘off peak’ hot water and are using hot water during the day, it is possible to run out of hot water. Take into account your usage and the capacity of the hot water tank when determining if your unit has a fault.

If you have a gas hot water heater, you will need to check that your pilot light is lit. It is common for them to extinguish and there are usually instructions on how to light your pilot light on the heater. It is a tenant responsibility to light the pilot light, however if after several attempts you are unable to light it you will need to contact your Better Homes and Gardens Real Estate property manager to ensure there is no fault with the unit. Be aware that if a tradesperson is called and the pilot light can be lit simply, then the tenant will be charged for the call-out.

If you have an electric hot water heater you will need to check the power board to see if the hot water switch is on, and to ensure the safety switch has not been triggered. It is also important to check the unit to ensure it is not leaking, as a leaking unit will require repair or replacement. You should contact your Better Homes and Gardens Real Estate property manager if this is the case.

Power Failures / No Power

First, you should check if:

  • Is it a power outage?
    The most common source of power loss is an actual power outage — check with other people in your street or apartment building, or contact your power provider directly to see if there is a fault in your area.
  • Is it a safety switch being tripped?
    The second most common source of power loss is a tripped safety switch. Check your electricity meter – if your safety switch is ‘off’, it has been triggered and needs to be turned back to ‘on’ to regain power. If it trips again, the cause may be a faulty electrical appliance. Systematically turn off all of your appliances, including fridges, dishwashers, electric stoves, cooktops and washing machines, and repeat turning on your safety switch to determine the faulty appliance.

If you still are unable to determine the cause you will need to contact your Better Homes and Gardens Real Estate property manager who will organise for a licensed electrician to attend the premises.

Water Leaks

For all water leaks, please contact your Better Homes and Gardens Real Estate property manager. If you have a major water leak you should locate your water meter and turn the water off to avoid further damage.

Storms and Natural Disaster Damage

For all damage resulting from a natural disaster or storm, contact your Better Homes and Gardens Real Estate property manager. Additionally, you may need to contact your State Emergency Services on 132500 who may assist with tree removal, storm damage, etc.

If you have a serious emergency you should dial Triple Zero (“000”) for assistance from your local police, fire and/or ambulance service.