Area Manager – NSW
The Company
Better Homes and Gardens® Real Estate (BHGRE®) is a brand that represents more than a traditional real estate transaction. Our brand is built on a trusted, iconic foundation that no other real estate brand can compete with.
Couple that with the fact that the Better Homes and Gardens® brand name is relevant to consumers before, during and after the sale, and you can see how we offer benefits far beyond those of our competitors. Our franchise embodies the future of the real estate industry while remaining grounded in the tradition of ‘home’.
Values: We embrace a set of stated core values called PAIGE – Passion, Authenticity, Inclusion, Growth and Excellence. These core values serve as our guide in all of the decisions we make and set the stage for a company culture that must be experienced to be believed.
Position Overview
Located in NSW and reporting to the CEO Real Estate, the position of Service Manager will oversee and participate in the provision of direct business support and resources to Franchisees across the Better Homes and Gardens Real Estate network in a national capacity.
The position requires a ‘hands on’ approach working directly with franchise owners and involves regular contact with principals and agents, first line of customer service support, and provision of quality service to our customers.
Knowledge and Experience
Mandatory
- Solid real estate industry experience (5+ years),
- Experience in working in a customer service capacity,
- Ability to work autonomously
- Solid presentation skills
- Ability to build relationships
- Must be a professional of unquestionable integrity, credibility, and character.
Desirable
- Previous experience with a franchise organisation
- Experience working with webinar tool such as Zoom or Google Hangouts
Primary Responsibilities
- Build strong sustainable relationships with franchise owners and their teams
- Provide adequate and equitable service to franchisees and mobile agents
- Ensure offices adhere to the obligations
- Assist the finance department in the reduction of debt across all offices
- Proactive communication with offices to improve corporate relations and deliver value
- Primary point of contact for franchisee to obtain customer service
- Provide front line service to offices and agents by telephone, email, webinar and live chat
- Proactively contact offices and agents to promote new offerings, features, events, training, etc.
- Assist Finance to follow up offices that have not completed month end reporting by the due date
- Plan, prepare and execute renewal documents to reduce churn in the network
- Completing the onboarding procedure for new offices, mobile agents and employees
- Complete the termination procedure when required
- Assist in getting offices to events when required
- Act appropriately with any complaints from the public
- Facilitate meetings and events with network members
- Work with corporate with the planning and organisation of Awards functions and events
If this exciting opportunity within a fresh new approach to Real Estate excites you then we want to hear from you.